Refund policy

When you place an order with Bonnie Baby, you are accepting the terms of our returns and refunds policy detailed below.

RETURN AND REFUND PROCESS

You can return items within 30 days of receiving your order. To start a return, contact us at support@bonniebaby.com.au within that time.

For a return to be accepted, the product must be unused, in its original condition and packaging, and you'll need proof of purchase.

Once we approve your return, please send it to:

Bonnie Baby
Sette/Future Fulfilment Pty Ltd
32 Sette Circuit
Pakenham VIC 3810

Please contact us before sending anything back. Return shipping costs are your responsibility.

REFUNDS

Once your return is approved, your refund goes back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it in your account.

EXCHANGE POLICY / FAULTY PRODUCTS

If, by chance, you receive a defective, damaged, or faulty product, please notify us immediately. We may request photographic evidence and additional details to assess the issue properly. Following our evaluation, we will arrange for a replacement product to be shipped to you.

ORDER CANCELLATION POLICY

Please contact us immediately if you find yourself needing to cancel your order for any reason. Due to the efficiency of our order processing, once an order is entered into our system, we are unable to make changes, and halting the shipment process from our warehouse may not always be possible.

To increase the likelihood of canceling your order before it is dispatched, it's crucial to notify us at your earliest convenience. If we successfully prevent your order from shipping, we will cancel it and issue a full refund. However, if your cancellation request is not received by 6:00 pm on the day the order is placed, canceling the order might not be feasible. In such cases, you will be guided to proceed according to our refund policy.

You can always contact us with any return question at support@bonniebaby.com.au.